Enterprise applications, also known as Enterprise Resource Planning, are usually consisted of joint centered database and series of applications. Database stores all data in company’s sub-units, and it stores the data and make it applicable for almost all business practices of the organization. When data entered to system by any business processes, it becomes applicable for all the other business processes.
User can access anytime to any information related to their practices; managers can access anytime to business process reports; clients and solution partners can access anytime to business orders and related information.
“Supply chain management system is a software that connects organization’s suppliers, distribution centers, retailers and their customers from resource to consume in the same network under enterprise resource planning. They can be classified into two groups. Supply chain planning systems; these are the software that are helping on modelling organization’s existed supply chain, predicting product demands, and optimal resource and production planning. Supply chain performance systems; they help on product flow between distribution centers and storages in order to deliver organization’s products at the right time and at the right place.”
“Customer relations management system is a software that is developed for identifying and understanding customers, and creating solutions for all customer related processes. It is mostly consisted by processes of automating, synchronizing and organizing customer services and technical support processes. Customer relations management systems provides information on coordinating all work processes related to customers during the services of sales, marketing and after sales in order to optimizing customer continuity, satisfaction, and revenues. This information helps companies to define most profitable customer, and it helps them to attract and hold on these customers; also, existed customers receive better services, and it also increases sales.”
Simsoft develops solutions in order to gain maximum benefits from these applications. In order to do this, Simsoft investigates; company’s action environment, profession, iterative practices, work processes, organization culture and politics, institution and leadership type, system user employees’ approach, beneficiaries of the system, task and decision types.